F.A.Q Rentals
Welcome to Tokipa!
We warmly welcome you to our exclusive retreat in Bahía de Banderas. Here, nature and luxury combine to provide you with an exceptional experience. Our team is ready to cater to your needs and ensure you enjoy every moment. Have a wonderful stay and create unforgettable memories!
Frequently Asked Questions about Reservations at Tokipa
How can I make a reservation at Tokipa?
You can make a reservation through our website, where you will find a contact form. You can also call us directly or send us an email for personalized assistance.
What payment methods do you accept for reservations?
We accept various payment methods, including credit cards, bank transfers, and cash payments. For more details, please check our payment policies.
What is the cancellation policy?
Cancellations made within 16 days of the arrival date are non-refundable. The property will retain the full advance payment but can apply it to a new booking within six (6) months of the cancellation date, subject to availability.
• Residences: Cancellations must be received at least 31 days prior to the expected arrival date for a full refund.
• Trojes or Villas: Cancellations must be received at least 16 days prior to the expected arrival date for a full refund.
Can I modify my reservation after it has been confirmed?
Yes, you can modify your reservation based on availability. We suggest contacting our customer service team as soon as possible to make any changes.
What happens if I need to cancel my reservation due to an emergency?
We understand that emergencies can arise. Please contact us directly, and we will evaluate your situation. We will do our best to accommodate you.
Are there age restrictions for reservations?
To ensure the safety and comfort of all our guests, we have established the following conditions for reserving accommodations for minors under 14 years old at our properties:
Villas Tokipa, Trojes, Casa Panorama, and Casa Tropical
• Minors under 14 may stay only if accompanied by a responsible adult at all times.
• The responsible adult must sign a consent form before arrival to authorize the stay of the minor.
Supervision in Activities and Amenities
• Certain activities and specific areas within our facilities may require the constant presence and supervision of an adult for minors under 14.
• Activities organized for minors are subject to availability and may involve additional charges, with prior authorization from parents or guardians.
Responsibility of the Accompanying Adult
• The accompanying adult assumes full responsibility for the behavior and safety of the minor throughout the stay.
• Non-compliance with these rules may result in suspension of access to certain facilities or services.
Can I book for special events or large groups?
Yes, we offer reservation options for special events and large groups. We invite you to contact us to discuss the details and personalize your experience.
Can I request additional services when making a reservation?
Absolutely. When making your reservation, you can request additional services, such as transportation, spa wellness packages, and more. Our team will be happy to help you customize your experience.
Additional Services at Tokipa
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• Breakfast: Start your day with a delicious breakfast featuring fresh, local ingredients and a variety of options, from traditional dishes to healthy alternatives.
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• Private Chef: Enjoy an exclusive dining experience with a personalized menu crafted by our private chef, using fresh and local ingredients for an unparalleled culinary delight.
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• Golf Carts: Explore the beautiful property with our convenient golf carts, making it easy to navigate and enjoy all that Tokipa has to offer.
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• Massages and Yoga Classes: Enhance your well-being with rejuvenating massages and yoga sessions guided by professional therapists in a serene environment.
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• Water Activities: Dive into adventure with paddleboarding, snorkeling, kayaking, and more, perfect for families and nature enthusiasts.
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• Concierge Services: Our dedicated concierge team is here to assist with planning your stay, including restaurant reservations and local recommendations.
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• Private Transportation: Experience hassle-free travel with our private transportation services, ensuring comfortable transfers to and from your destination.
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• Personalized Excursions: Discover the area’s beauty with customized excursions tailored to your interests, from guided tours to nature hikes.
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• Event Planning: Host memorable gatherings, weddings, or corporate retreats with our event planning team, assisting with venue selection, catering, and decor.
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• Grocery Delivery: Enjoy the convenience of having fresh, local ingredients delivered to your accommodation, allowing you to prepare meals with ease.
Concierge: +52 322 372 6896
https://wa.me/message/CXM67QN7GMAUD1
concierge@puntasayulitamexico.com
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Tokipa offers concierge services every day from 8:00 AM to 9:00 PM to assist you with reservations, activities, excursions, and more. Our dedicated team is here to help ensure you have a memorable and enjoyable experience.
Online - Messaging Assistance
+52 322 353 0656
rentals@puntasayulitamexico.com
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At Tokipa, we provide online messaging assistance to ensure your inquiries are addressed promptly and efficiently. We’ll be happy to assist you in real-time, making your experience seamless and enjoyable. Your satisfaction is our priority!
Beach Club: +52 322 370 3835
https://wa.me/message/RXTE2ECP6QLNE1
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For inquiries and reservations at the Beach Club, please call our exclusive contact number, available daily from 9:00 AM to 6:00 PM. We look forward to assisting you!
Security Gate: +52 322 370 3850
https://wa.me/qr/4MEHZKK7BCGZA1
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Our security team is available 24/7 to report suspicious activities, request assistance, or provide immediate help in emergencies. Your safety and peace of mind are our top priorities, ensuring a secure and comfortable environment for all residents and guests.
Terms, Conditions, and Privacy Policy
Arrival and Departure
Check-in at our facilities is from 3:00 p.m. (early access may be possible based on availability). Check-out must be completed by 12:00 p.m. (noon). A late check-out until 3:00 p.m. will incur an additional charge of 15% of the room rate.
Airport Transfers: Private airport transfers can be arranged through our Concierge. Rates are available upon request.
No Smoking Policy:Smoking is prohibited inside the rooms. If deep cleaning is required due to smoking, a penalty of $1,500.00 pesos will be applied.
Pet Policy:Pets are not allowed on the premises.
Rates: All room rates are in Mexican Pesos (MXN) per room per night. Additional charges will apply:
• 5% hotel tax on the nightly rate.
• 16% consumption tax.
*Rates, taxes, and service charges are subject to change without notice.
Children
For children under 14 years old, parents must agree to a disclaimer and are fully responsible.
Offers
Availability and conditions of offers are subject to change at any time without notice. Blackout dates may apply.
Cancellation Policy
1. Full Refund Policy:
• Residences: Cancellations must be received at least 31 days prior to the expected arrival date for a full refund.
• Trojes or Villas: Cancellations must be received at least 31 days prior to the expected arrival date for a full refund.
2. Non-Refundable Policy:
• Residences: Cancellations made within 31 days of the arrival date are non-refundable.
• Trojes or Villas: Cancellations made within 31 days of the arrival date are non-refundable. The property will retain the full advance payment but can apply it to a new booking within six (6) months of the cancellation date, subject to availability.
3. Rescheduling Policy:
Reservations can be rescheduled once. Subsequent cancellations will be non-refundable, with the property retaining the full advance payment.
4. Payment Policy:
All reservations must be paid in full 31 days prior to the arrival date. Reservations made less than 30 days before arrival must be paid in full at the time of booking. Cancellations within 24 hours of booking will receive a full refund if made by 24 hours Mexico City time. After 24 hours, the non-refundable policy applies, but the payment can be used for a future booking within six (6) months, subject to availability.
5. No-Show Policy:
No-shows will be treated the same as late cancellations, with the full advance payment retained by the property.
Privacy Policy
The privacy of our guests is fundamental. All personal data collected will be used solely for administrative purposes and to enhance the customer experience. We are committed to protecting your information and will not share it with third parties without your consent, unless required by law.
